You can contact our customer service every day via email at: care@evyme.com
The service is active from Monday to Friday, and we will respond within 48 hours.
CUSTOMER SERVICE
How can I contact customer service?
PRODUCTS
Where can I purchase your products?
You can purchase our products only from the online shop on our website: evyme.com
Where can I find a product on the website?
Click on the "shop" button or use the search bar located at the top of the page.
Where can I get information about a specific product?
You can find all the detailed information about the product in the corresponding product sheet on our online shop. If you have any other questions, you can contact us at customer service by sending an email to care@evyme.com, and we will be happy to answer you.
Where are EVYME products made?
Our products are made in Italy.
ORDERS
Will my order be confirmed?
Yes, after completing the order, you will automatically receive a confirmation email.
I placed an incorrect order: can I change it?
We will try to prepare your package for shipment as soon as possible. After receiving the order confirmation email, your order will be in processing and cannot be modified or canceled by you or Customer Service.
DELIVERY
In which countries is shipping available?
At the moment, we only ship to Italy.
What are the shipping costs?
Shipping costs for Italy are 7.00 euros. However, if your order is 35.00 euros or more, shipping in Italy is free.
What is the delivery time?
From the moment the package is ready to be shipped and you receive the shipping confirmation via email, you can expect delivery within 2-3 working days.
What can I do if I haven't received the order confirmation?
If you haven't received the order confirmation, we recommend checking other email folders first, particularly the spam folder. Also, make sure your email folder is not full. If you accidentally entered the wrong email address or still can't find the order confirmation despite entering it correctly, you can contact our customer service by sending an email to care@evyme.com.
AFTER RECEIVING THE DELIVERY
I received damaged goods, what can I do?
We are sorry if you received damaged goods. Unfortunately, in some cases, packages may get damaged during transport. In this case, you can contact our customer service by sending an email to care@evyme.com or using our contact form. We recommend attaching a photo of the damaged products.
Thank you!
I received an incomplete order, what can I do?
We are sorry if you received an incomplete order. Contact our customer service (care@evyme.com), indicating the missing item, and we will respond with a solution.
I received the wrong item, what can I do?
We are sorry if you received the wrong product. Contact our customer service (care@evyme.com), and we will respond with a solution.
I am not satisfied with the product/color, what can I do?
We are sorry to hear that you are not satisfied with your product. Please contact our customer service (care@evyme.com) and let us know which product you are not satisfied with and whether it is still unused or has already been used. Our customer service will respond with an appropriate solution.
Can I exchange an item for another?
We are sorry, but since these are cosmetic products, for hygiene reasons, it is not possible to exchange one item for another.
Are my products really unused?
All the products we ship are guaranteed unused. We sell exclusively online and control the entire production and shipping chain. Therefore, we can guarantee that only unused products are shipped to our customers.
RETURNS AND EXCHANGES
How much time do I have to return the item after receiving it?
You can find all the information about your right to cancel on our Returns Page
Who bears the cost of returns?
Return shipping costs are borne by the customer; therefore, prepaid or free return labels will not be provided.
Why can't I return already opened/used merchandise?
We ask for your understanding that we cannot take back products that have already been opened and/or used for hygiene reasons. A full refund is only possible if the product and packaging have not been opened.
How does the return process work?
To authorize the return, contact us within 14 days of delivery by sending an email to care@evyme.com with the following information:
• Customer's first and last name;
• Customer's address;
• Order number and purchase date;
• Description of the item, quantity, reason for return, and related amount paid. For some products, we may request a demonstrative photo of the product's condition.
Upon receipt of the communication, EVYME will send you instructions via email on how to ship the products. Please note that the shipping costs for the return of the goods are borne by the customer, as provided by Article 57, paragraph 1, of the Consumer Code. For more information, consult our Returns Policy
NEWSLETTER
How can I unsubscribe from the newsletter?
In every newsletter you receive from us, you will find an unsubscribe button at the bottom. Scroll to the end of the received newsletter and click on the "Unsubscribe" button.